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Return to ITIL.
People otherwise attending:
User:Ivom, TomD, Jobj
ITIL is quite elaborate (see http://en.wikipedia.org/wiki/ITIL and be flabbergasted) but we'll focus on a few subtopics that are more common to be seen in a 'standard' IT deptartment during your day to day actions.
We'll look more closer at :
ITIL Service Transition (Change, Release, SACM, Testing)<br>
ITIL Service Operation (Incidents, Problems)
ITIL Service Design (SLA's, Availability, Capacity)
This is a minor edit
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